Shipping

SHIPPING 

Please be advised that once an order has been processed, we are unable to amend or cancel, due to the fast processes we have in place. Should you wish to return an order, please contact orders-au@fiik.com

All orders placed online will be shipped by using the delivery method you chose at checkout.

Orders received for items in stock will be shipped within 2 business days.

Orders received for items out of stock will be shipped within 2 business days from the items being received into our wharehouse.

There may be instances when items purchased are sold out/unavailable on the same day of purchase. When this happens the customer will be notified with a new shippment date and have the option to cancel the order for a full refund if they are not happy with the time frame.

Although a delivery time may be stated on our website, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.
 

ADDRESS SECURITY

It is possible to request an order be dispatched to a different address to the one where the card is registered. However, it is at our discretion whether or not to comply with this request.

To ensure Customer Security, on occasion, we may only be able to dispatch to the Billing Address.


TRACKING YOUR ORDER

Once your parcel has been dispatched, you will receive a confirmation email. This will contain a link so you can track the progress of your order at any time.